We are here to help you

Invoice Support 24/7

By phone:

• 55 5118 0300 Op.3
• Sub options:
• 1 -Creation of a ticket to report an incident.
• 2 -Follow-up of a ticket already created
• 3 -Doubts about the support process

Send your mail to:

soporte@ateb.mx
With the following information:

• E-mail
• Contact number
• Company name
• Application error screenshot
• URL of the portal where you have the situation

EDI Support 24/7

By phone (08:00 a 20:00 hrs.):

• 55 5118 0300 Op.2
• Sub options:
• 1 -EDI support
• 2 -EDI implementation

Send your mail to:

soporte.edi@ateb.mx
With the following information:

• E-mail
• Contact number
• Company name
• Application error screenshot
• URL of the portal where you have the situation

By phone (20:00 08:00 hrs.):

• 55 6968 8135
• 55 5415 0166